Careers

Want To Join Our Team?

ServerSIM is always looking for hardworking, friendly team members knowledgeable in their fields. Check the positions below for your best fit and apply today!

Summary

Are you in the market for a fast-paced job that gives you the opportunity to utilize your excellent sales ability? We would love for you to join our team as an outside sales representative. In this position, you would have the opportunity to develop your own sales territory by maintaining relationships with current clients and bringing in new clients to drive business. You will be an ambassador of our company, becoming a trusted face to our clients while also adhering to company values and policy. As a member of our team, you will use your strong interpersonal skills to provide service and support to your clients as needed, which may include coordinating with other departments.

Essential Duties and Responsibilities include, but are not limited to:

  1. Create and implement a sales strategy that makes sure you meet personal sales goals, as well as those set-in place by the company.
  2. Communicate with all current and potential clients on a regular basis, providing solutions as needed, and oversee all sales activity.
  3. Coordinate with other members of the sales team and team leaders as needed to generate sales and provide excellent customer service.
  4. Submit reports on your sales activity regularly into the company’s CRM software, and maintain clean and updated records for all leads and clients.
  5. Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential and current clients.
  6. Perform your duties as efficiently as possible, reducing costs when possible, and maintain receipts for all job-related expenses and submit them to accounting.
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Summary

Full time administrative support staff position. Responsibilities include administrative paperwork, client relations, and support for technicians and sales representatives.

Essential Duties and Responsibilities include, but are not limited to:

  1. Scheduling all Tickets for CSM this includes calling client and rescheduling if necessary.
  2. Prioritizing Level of support needed for client.
  3. Supporting Sales back office duties for fulfillment.
  4. Assist in Marketing efforts.
  5. Manage Reports for billing, sales, and ticket system.
  6. Receive payment information from clients over the phone.
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Summary

The individual occupying the ServerSIM Client Solutions Engineer 1 (CSE1) position is primarily responsible for supporting ServerSIM clients and solving IT and Hosted PBX (VOIP) issues. The CSE1 is an entry level position that carriers a natural progression to the CSE2 position based on knowledge and skills.

Essential Duties and Responsibilities include, but are not limited to:

  1. Answering questions from clients that call the support line, open trouble tickets through website, or email.
  2. Maintain progress of open tickets through ServerSIM Ticket Systems to client with resolution in a timely manner.
  3. Communicate with ServerSIM team and third-party vendors of status of open tickets.
  4. Visit Client site in person or remotely to perform instructed work to resolve issues.
  5. Complete monthly device maintenance for contracted clients.
  6. Perform instructed jobs in a safe and timely manner. Must be able to continue past normal business hours, if requested.
  7. Assist phone support, CSE team, and office on all requested tasks.
  8. Attend all meetings that are required of CSE1 participation.
  9. Attend and participate in all required trainings.
  10. Be on-call for weekend coverage, as scheduled.
  11. Other duties as assigned.
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